Yi Poh Lou Shu Fun姨婆老鼠粉的故事 - The Untold Story.
Chapter 1
‘So who is the person
you called Yi Poh?’ I asked Thong Chee Kong the owner of Yi Poh Loh Shee Fun
and he answered ‘Yi Poh is my grandmother’s sister and together with my
grandfather they all migrated to Seremban from China to escape poverty’
And once they settled
down his grandfather reared chickens and pigs to support the family and for
additional income they opened a stall to sell Loh Shee Fun (LSF) by the road
side under a big tree in Jalan Templer (where the Caltex petrol kiosk is located)
And his Yi Poh was put
in charge of the nameless stall in the year 1954 as she sold noodles for only 5
sen a bowl and it was just noodles topped with mince pork and slices of char
siew and that’s the original recipe.
Back then the business hours were
really short starting at 6am and finish around 8am and then his Yi Poh would go play
mahjong with her 'kaki' but unfortunately in 1989 his Yi Poh stopped the
business as she was due for retirement.
The humble owner Thong Chee Kong and you can see him most of the time at the main shop in Jalan Limbok.
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Chapter 2
After Thong graduated
from an IT course in 1989 he started working as a programmer in KL and the job
was very stressful and the pay was too low.
And he constantly faced
lots of hardship until he couldn’t differentiate between day and night and most of the
time when he finishes work he had to take the taxi home because all the mini buses had
already ended their services for the day.
Back then his girlfriend
and now his wife reminded him of his auntie called Yi Poh and her loh shee fun
was one of the best in town and why not get a stall and continue her legacy.
He immediately resisted
as it would be a complete turnaround from a desk job to a loh shee fun stall
owner and he said ‘No way Jose’ but the pressure from his job keeps on mounting
until he had to resign.
‘I was jobless for a few
months and my mother’s friend who owns a noodle stall wanted to quit and
suggested that I take over and she would teach me how to make the noodles and run
the stall’ Thong said.
‘I was very reluctant
but I needed to do something so I paid her RM8,000.00 and assumed command of
her stall in the year 1992 and started selling noodles in Jalan Temiang the row of hawker stalls (next to 2020 kopitiam) aptly named 四块八 in Cantonese'
And after 6 months of
selling noodles using that lady's recipe business was so bad that he knew he was
headed for closure as he can’t even sell 1 kilo of noodles on a single day.
But he was too embarrassed
to seek help from his Yi Poh as he has not spoken to her for a long time and it
would be very rude that he go to her and blatantly blurt ‘Hi Yi Poh can you
share with me your secret recipe’
He procrastinated until
the day he realized the business is about to fold and accompanied by his wife
together they went to see their Yi Poh.
When they reached her
place she was indulging in her favorite pass time playing Mahjong.
She took a long glance
at Thong and sighed ‘Hi Kong Zai光仔 what took you so long to come find me and I’ve
been waiting for you long enough’
‘When you wanted to sell
noodles why didn’t you come and consult me first?’ she asked.
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And he replied ‘I was too embarrassed to
ask for your help’
‘You stupid boy, we are all
family and if I don’t help you then I don’t consider myself as your auntie’ she bellowed.
‘And let me tell you a
secret the loh shee fun recipe is actually handed down to me by your
grandfather and I’m merely keeping it for you’ she revealed.
The following day she
gave Thong strict instructions on what, where and how to buy the ingredients
and then meet her at his home away from the preying eyes of the public ‘We
can’t let the public see how we make our loh shee fun’ she snapped.
Chapter 3
‘It was a miracle! As I usually
couldn’t even sell 1 kilo of LSF the whole day and when I started selling Yi
Poh Loh Shee Fun I sold a whopping 8 kilos on the first day!’ exclaimed Thong.
It appeared that the aroma
was so intense that people could smell it a mile away and they all came to cure
their curiosity by simply ordering a bowl.
A tantalizing bowl of their famous Yi Poh Loh Shee Fun. |
And that was how Thong’s
business grew from a tiny stall to a shop in Jalan Limbok, Seremban and today he owns 4
branches in the Klang valley.
Chapter 4
What are the biggest
challenges you faced in your business?
The outbreak of the
Nipah virus in 1999 as no one dared to eat pork and I was also afraid to handle
it thus my business really suffered and back then we didn’t have the internet
or social media and the print media was very slow in disseminating the information and
we had no idea how long the epidemic will last.
It was actually not that
bad but people were really afraid of close contact with pigs and after a few
months when the newspapers finally declared the end of the outbreak things gradually became normal and people started to consume pork again.
Another challenge would be the shortage of manpower as the locals are simply not interested to do this kind of job, the youngsters, aunties and uncles are not interested at all.
Leaving him with no choice
but to hire foreigners and he needs to fork out high capitals to procure them and
to date he has close to 50 foreign workers stationed at all the 4 shops and this has resulted his business to incur high overheads.
Worried of the customer services provided by the foreign workers Thong taught them a few simple English phrases that he learned in school.
I still remember what Mr
Sunny Nunis said during the morning assembly “I’ve got complaints from the teachers
that the students have very poor manners so from now on when you need to get
things done you must use these 3 phrases ‘Excuse me, Please may I and Thank You’
Chapter 5
What are your future
plans?
'I will keep on expanding
and maybe venture into new businesses like for example I am selling our Yi Poh
Special red chili sauce' said Thong showing me the jar.
'It is also passed down
by my grandfather’s own secret recipe and now you can buy it at all the shops
for only RM13 and RM16 per jar. It can be used as a dip, steamboat, steam fish &
vegetables and etc'
Believing that learning is a lifelong process Thong insisted on the need to keep up with the latest trends in the market and learn how to apply it to one's business.
‘At the end of the day I
always ask who keeps the profit? And the answer would be me and that’s why it motivates me to search for gaps in the market and profit from it’
Thong adamantly said.
Most of the time his shop is packed signalling that it is the time for expansion.
During weekends and public holidays they had to put extra tables and chairs in the front of the walk way to cater to the large crowd. |
The Air-conditioned section was formally a shop that sold paints
but when it moved out Thong quickly snapped it up and turned it into a new wing.
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The final chapter
What advice would you give to future entrepreneurs and young Paulians.
His eyes lit up upon hearing this question and immediately got on all cylinders and started firing.
His eyes lit up upon hearing this question and immediately got on all cylinders and started firing.
‘Always treasure the old
things coz there is gold hidden in it and you just need to know where and how to find it’
‘The customers are like
our parents whether they’re right or wrong it is not important and you
must treat them with utmost respect and importance’
‘Must have perseverance,
consistency and don’t complain of hardship’
‘Have you ever seen
Entrepreneurs wake up late?’
‘Please be punctual and be
a responsible person’
‘When you are successful
always be humble because the wealth you have today may be gone tomorrow and nothing is forever’
‘Always keep up with the
latest news, trends and updates’
‘Dare to fail’
‘I came from a very poor
background and I definitely don’t want my kids to experience hardship but the
young people nowadays are so well fed and spoilt by their parents. I know because
I did the same for my kids but that doesn’t mean they can do whatever they
like.
I can only hope they
will learn to improve themselves by going through the obstacles in life on
their own.
So parents cut your kids
loose, let them stumble and fall coz that’s the only way for them to learn by trial
and error’
The End.
Compare to ten years ago, they moving backward .The favour is bad . All the food is prepared by foreigners, they totally can't understand what customer need, like even you request without the spring onions topping, they just ignore you.
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